Skip to Content
0
Former Member
Oct 07, 2009 at 07:55 PM

Replication service items into ECC.

54 Views

Hi Gurus,

Need your help in understanding the service scenario, I am using CRM V1.2007 and followed the config guide C26 for Services.

As per the config, it was given that

YSRV -


Service sales item

YSRP -


Sevice item

YRVM -


Service Spare item.

YTSV is Service order......All the above item categories are there in CRM but there's only one item category YSRV in ECC. Accordingly I maintained item category determination as said in config guide. So whenever I create a service order with the following 3 items.

1) D200 - Service Item (YSRP)

2) H200 - Service Spare item (YRVM)

3) H11 - Service Sales item (YSRV)

Only one item H11 with service order is replicated to ECC as YSRV set up is there in ECC. The other 2 items are missing.

But my client want to do billing in ECC, So I want to replicate the Service items and Service spare item. So I created those Item categories in ECC and maintained the determination logic. But still i don't see the missing 2 items replicating to ECC.

Here's Item category determination logic used.

In CRM

YTSV - LEIS -


> YSRP

YTSV - NORM -


> YRSV

YTSV - NORM -YSRP > YRVM

In ECC,

YTSV - LEIS -


YSRP----


> YSRP

YTSV - NORM -


YRSV----


> YRSV

YTSV - NORM -


YRVM----


> YRVM

I went with the above logic and YRSV is getting replicated to ECC But not YRSP and YRVM.

Please let me know, I have the following questions.

1) Is the Item Category determination logic is wrong, if so why YRSV is gettng replicated.

2) Can service items entered in a Sales order, if that's the reason Service items are not replicating.

I want to understand the base logic, please explain.

Thanks,

Sharath.