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Former Member

Q&A Database in Solution Manager

Hello,

Could you please help me in finding Q&A DB in Solution Manager implmentation tools? I am refering to the Q&A DB mentioned in the ASAP menthodology. I could get some information like SB04 was used for that in the previous version. But for SolMan 7.0, how will I access the Q&A DB?

Thanks and REgards,

Rajeev.

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3 Answers

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    Former Member
    Oct 08, 2009 at 03:56 PM

    Hi

    As far as i am aware there is no equivalent QandA database in Solution Manager

    The functionality has changed - the required processes and steps are now within Solution Manager Implementation

    functionality - where you could define a similiar template via a project

    If you still have ASAP or ValueSAP you may still have the template - it is also possible to migrate or attach the template

    - however I am not too sure how relevant this template is anymore

    Best wishes

    Stuart

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  • Oct 09, 2009 at 05:29 AM

    Hi

    You need to configure Solution Database

    /people/dolores.correa/blog/2007/10/06/service-desk-solution-database

    SAP Solution Manager --> Scenario-Specific Settings --> Service Desk --> Solution Database

    Tcode IS01

    Hope it helps

    Regards

    Prakhar

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    Former Member
    Oct 09, 2009 at 07:59 AM

    Hi Guys

    Just to clarify i think the QandA database from ValueSap or ASAP is slightly different from the Solution Database

    mentioned in the last post

    The Solution Databae is a database of Service Desk issues that can be referred to solve newly identified or reported issues

    To my knowledge the QandA database is a template used to gather information for a Business Blueprint used during Implementation

    It is worth pointing out the distinction

    Thanks

    Stuart

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