We send Alerts using SNMP traps to Tivoli.
We use the Auto-reaction method 'CCMS_OnAlert_SNMP_TRAP' available in CCMS.
Has anybody any axperience with how to complete these Alerts on the external platform (like Tivoli).
We want to avoid that the confirmation take place on both sides.
To be brief : we want to complete alerts on SAP and Tivoli by one action on Tivoli because this will be the place in which the operators are working in.
Hope somebody can help.
Paul Van Daele