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Invalid Sender in UWL

Former Member
0 Kudos

Hi,

I am facing critical problem in Universal Worklist. I have developed a Leave approval Workflow for our client.

In this scenario,

1. Manager will create a Sick Leave on behalf of Employee in the portal.

2. Employee will look into that and change a date, Illness Description, etc. and confirm the leave.

3. As soon as emp. change data, Mail will be sent to the manager for approval.

Now, SAP Workflow System will sent a mail to manager for approval

but the problem is... Manager is receiving mail for approcval with his name instead of employee / WF-BATCH name.

Shardul

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi,

Take the help from Basis team, explain the problem you are facing. They will change the user id to WF-BATCH user.

Regards,

Murali Krishna.

paul_bakker2
Active Contributor
0 Kudos

Hello,

You say:

"Manager is receiving mail for approcval with his name instead of employee / WF-BATCH name"

You want it to show the WF-BATCH name? Just look at the workflow in PFTC_DIS and figure out where it's getting the name from. The problem could stem from "Manager will create a Sick Leave on behalf of Employee " - it may be showing workflow initiator instead of the employee for whom the Leave is being created.

regards

Paultje Bakker

Hanabi Technology

Former Member
0 Kudos

Yes Paultje, that is the problem with me.

Its showing Workflow Initiator name in UWL and in the Workflow Log step created by SAP Workflow System.

I cannot change the name of WF Initiator for that step. How to solve that issue.

I have attached Form with that approval method.

paul_bakker2
Active Contributor
0 Kudos

Hello,

You say:

"Mail will be sent to the manager for approval"

I assume you mean workitem. Look in PFTC to see which step produces this workitem. Then look at the task associated with this step. In the Task Description you should be able to see which variable it is using for the employee name. If it's Wf Initiator then change it to something more suitable, check the attributes of the associated BOR object.

regards

Paultje Bakker

Hanabi Technology

Former Member
0 Kudos

Thanx Paultje,

Task description are showing fine with employee name and there is no any binding for that manager also in that step.

Do u have any idea about portal Worklist.

In UWL Its showing sender name of Workflow Initiator or who have performed that work item(Task).

Private_Member_46505
Active Participant
0 Kudos

Hi ,

I also faced the same issue & thought to share the solution which i found.

The RFC login for that particular Jco connection should not be single sign on.

Normally we will have one rfc id like HCM_ESS.In this case when requester id doesnt match with rfc id it will process with WF-batch id and show its name in From list of UWL.If you remove single sign on then when a requester creates a any ESS request its created by his own ID instead of WF-Batch & thus the requester ID will display in From list of UWL.