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Intercompany process CS-ERP

Nov 21, 2016 at 09:41 AM

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We are looking into a inter-company process for CS. Today the process i very manual.

One company-code sells a service to a customer, but the service technician belongs to a different company code and the parts are shipped from the same companycode as the technician belongs (a central warehouse)

Is this possible to solve by standard processes in CS in ERP?

Today we have an intercompany process for goods, stock transferordres with salesdocuments, PO's and invoices generated automatically. Is there a function for that in CS/PM?

Regards

Ivar

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7 Answers

Peter Atkin Nov 21, 2016 at 11:19 AM
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Ivar,

Can the technician book time to the CS order using their home work centre/plant ?

Where do the spare parts come from..

PeteA

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Ivar Hove Nov 22, 2016 at 10:57 AM
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At the moment the technician have two workcenters one for each company code, the best would be one workcenter in the compancode where he belongs.

The spare parts comes from the same company code as the technician. So both the time and the spare parts will be intercompany.

CC2 - sells the service to their customer. CC1 does the work, and delivers the spare part, intercompany is needed between cc1 and cc2 to get the postings correct.

Regards


Ivar

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Peter Atkin Nov 22, 2016 at 01:09 PM
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Ivar,

Depending on the FICO config settings it may not be allowed to book cost directly form CoCode1 to CoCode2

I'm guessing that you have already tried booking time/parts from CoCode1 to a CS order in CoCode2, and that the system wont let you? If so, what is the error message?

PeteA

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Ivar Hove Nov 24, 2016 at 07:47 AM
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Thanks, but we are not allowed to book directly from CoCode1 to CoCode2, we get an error message at the moment "clearing CoCode CC1 differs from CoCode CC2 of plant XXXX"

The FICO responsible says that we are not allowed to do the config in OBYA since it will violate accounting regulations localy. (the CC1 and CC2 are located in seperate countries) Is there any way to automate idocs for these postings?

regards

Ivar

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Peter Atkin Nov 28, 2016 at 09:07 AM
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Then you will need to sell the parts/labour from CoCode1 to CoCode2.

This can be done a few ways, the obvious one is via DP90 to create a DMR to CoCode2.

PeteA

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Ivar Hove Jan 23, 2017 at 07:34 AM
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Hello

We have started to work again with this process.

But we have trouble with DP90 result. And i think it is beacause of the CoCode on workcenter.

We would like the work and part to come from CoCode1 and sell it to CoCode2, but if Workcenter is CoCode1 it fails in DP90, if Workcenter is in CoCode2 DP90 works but when doing intercompany in VF01 on DMR it fails.

Any tips or tricks on how to get this to work?

Regards

Ivar

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Brad Barrett May 26, 2017 at 03:27 AM
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We are in the same position here, We start the Service Process in one country then ship to another for certain repairs. We have the Logistics figured and working well but the charging is an issue. Regardless of billing, the Confirmation is not allowed due to the clearing account missing and we are not able to activate it. Ideally we could generate an inter-company invoice from the Serviceing company code at confirmation time as well as post the COSTS.

If anyone has any ideas on how to do this it would be great.

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