Problem printing Crystal labels with Crystal 2008 and VB 2008

[Former Member]

I am trying to print labels from CR2008 using VB 2008. To get the labels to print from CR has been a nightmare - 4" wide by 2" tall, and when the labels print they are going the wrong way on the label. Cannot have 4 X 2 with portrate. Finally changed the page settings to 4 X 4 and it prints correctly from both CR and VB. This has taken days of my and my employers time, can anyone explain this to me - please?

[former_member183750 · Accepted solution]

Possibly a bug? What CR Service pack are you on?

Ludek

[Former Member · Accepted solution]

I am just now downloading SP 1

[former_member183750 · Accepted solution]

There is also SP 2 available from here:

https://smpdl.sap-ag.de/~sapidp/012002523100009038092009E/cr2008win_sp2.exe

Please note, I am not saying either of the SPs will fix the issue, but it is a place to start.

Ludek

[Former Member · Accepted solution]

Hi,

I installed both service packs and nothing changes as far as my problem is concerned. Thanks anyway for the update on the service packs.

Bruce

[former_member183750 · Accepted solution]

Bruce, from your description I am not sure if this is happening on your development computer, or after you deploy the app. Also, I am assuming this prints correctly from the CR designer. Assuming this works on your dev system, from the app and CR designer, ensure that you have the exact same printer driver on the deployed system. In my experience with label printers, it must be both the version and manufacturer. I have see "knock offs" of label printer drivers for Zebra that just caused all kinds of havoc. Other than that, I'd need to know the manufacturer and the exact version of the printer driver you are using so I can test it here.

Ludek

[Former Member · Accepted solution]

I have created a label that prints on a 4"X2" label on a Z746e printer installed with the latest Zebra drivers. I am calling this Crystal program from VB.net. In test printing, I have found that there is no way that the label will print correctly unless I set it up as being a 4"X4" label. Otherwise, it either prints at 180 degrees to the label, or it prints the correct way on the label, but at a size so small that it cannot be read. I have tried eveything that I can find, and have run out of time to play with this. Crystal used to be a great product, but is no longer intuitvie, and I have no further use for it.

Don't bother with a reply, I don't want to kill any more time on this - period.

[Former Member · Accepted solution]

Looks like Crystal got me again - another report that I use has stopped print since I installed the service packs. It prints from Crystal, but when I print it from VB it prints a blank page. I have changed NOTHING in the report and nothing in VB, any suggestions?

[former_member183750 · Accepted solution]

See if enabling the option "Disassociate Formatting Page Size and Printer paper size" will help. The option is under the File menu | Page Setup.

Ludek

[Former Member · Accepted solution]

Bruce,

Not sure if it is a printer issue for you but for me it is a Crystal bug. Anytime you have a larger width then height and try to change the orientation it changes the width and height, which causes the print to be wrong. I do have an incident ticket with SAP to get me a fix, however they keep saying it is fixed in SP3 which my employeer as many, probably doesnt' want to wait for mid 2010. This also has caused much time and effort for my company. I hope to hear back from them soon with a fix. Here is one of my threads regarding this problem.

Edited by: Mov2Glen on Nov 30, 2009 11:08 PM