Credit Management

[Former Member]

hello Experts

I am getting Warning Message "Critical credit data changed" when i create a sales order . infact i can save the sales order but its not allowing me to create delivery because Order is blocked due to credit check.

Thanks for your help

Edited by: BinduM on Oct 6, 2009 9:41 PM

[Former Member]

You are getting this error becoz in your config the critical field what you have mentioned, if that is effected or changed in sales order then it give message, saves the sales order and then it gets blocked. for processing this order you need to run VKM3 t.code and go for delivery.

Ibrahim

[Former Member]

Hello,

In OVA8, the critical field is active. When i create a sales Order with sales area 100/10/50 ,customer 9999 and the material ABC, the system is not giving any error message and there is no sales order block when i create delivery

But when i create a sales order with the different sales area 100/10/51, Customer 9999 and the material ABC, the system is giving me warning message " Critical data has changed". i can save the sales order but the sales order is blocked to create delivery.

Why it is not happening with both the sales areas when i create a sales order and system is giving me a warning message when i create sales order with sales area 1000/10/51?

The credit limits has been maintained, there is no credit block in FD32, there is no delivery block for the customer in any one of the sales areas.

Basically when i change the critical data ie payment terms in sales order , then the system should block the sales order but i am not changing any data in sales order and its giving me warning message when i create a sales order

I would be greatful to you people if you get me the solution for this issue

[Former Member]

Hi,

Here there are two options for you.

1.Goto VKM3 T.Code.

Enter your order number.

Execute.

Select the tick box in the line where your order is appearing.Click on Release or Press (Ctrl+F10).

Click on Save.

Or

2.Goto VKM1 T.Code.

Enter the details.

Execute.

Select your order line.

Click on Release or Press (Ctrl+F10).

Click on Save.

If you try to create the delivery by using VL01N T.Code,you can proceed further.

Regards,

Krishna.

[Former Member]

Hi,

Can u please check

1) In Customer Master (XD02) if the customer is blocked for credit Limit (01)

2) a. In FD32 if the customer has blocked check box avtive

b. In FD32 if the customer has the correct 1) Risk Category 2) Credit Limit 3) Individual and Global Credit limits

Are u able to enter the delviery screen. If so then u can remove the delviery block and proceed. However billing will not be possible until the credit data is maintianed correctly.

Dany

[Former Member]

Hello

can you please tell me where do i check the customer is blocked for credit Limit (01) in XD02?

Thanks for your time

Edited by: BinduM on Oct 7, 2009 11:28 AM

[Former Member]

Hi Bindu

GOto T code VKM3, enter your sales order number ans execute. On next screen, select your sales order number, tick the check box at starting and click on GREEN flag. Save it.

Now you can create your delivery.

[former_member217082]

Hi

Welcome to SDN FORUM

As you are getting the message "Critical credit data changed" , check in FD32 wheather customer data has been changed or not.Secondly I suppose you have configured credit mgmt at delivery level also . and that is the reason you are getting error while creating delivery.

Regards

Srinath

[Former Member]

Hello Srinath,

Thanks for your reply . The credit limit has not been exceeded but its still blocking the sales order. When i create a sale order in one sales area, its allowing me to create Sales order and followed by delivery . But wheni create sales order with the same customer and material in another sales area , its giving warning message and not allwoing me to create delivery though the credit limit was not exceeded.

we can release the block by using VKM3 but its not supposed to block sales order if the credit limit has not been exceeded.

inadvance thanks for your help again

Edited by: BinduM on Oct 7, 2009 10:53 AM

[former_member217082]

Hi

First of all , Check in OVA8 in with which sales orgn, risk category, credit control area the data has been maintained .

Secondly check in FD32 in which sales area & risk category the customer has been maintained for credit limit.But as the customer has been maintained in both the sales areas and the customer credit limit might have got exposed with open orders also

Regards

Srinath

[Former Member]

Hello

Settings in OVA8 is correct

and i am not sure whether we maintain the credit limits based on sales area of the customer in FD32 or not ?

[Former Member]

Hi

Goto XD05 for your customer and sales area for which it is blocked. Check delivery block for that.

[Former Member]

The error msg that you are getting does not relates to credit limit.

One reason could be that initially a sales order was created with certain payment terms.

but later the payment terms was changed. In such case you get "Critical fields' error.

[former_member217082]

Hi

Let me recorrect , kindly check wheather the FD32 record has been maintained with correct credit control area or not. In OVA8 if everything is correct then FD32 record should also be correct.

So kindly check in VD02 and check wheather same credit control area has been maintained in both the sales areas or not .

Also check in XD05 and check wheather Delivery Block has been maintained in both the sales areas or any one of the sales areas

[Former Member]

Hello,

The credit limit has been maintained under correct credit control area.

i could not see Credit control area in the Billing tab, sales area in XD02. infact i didnt assign any credit control Area in the customer master.

Do i need to activate any user exits to get that field ? and is it mandatory to assign the credit control area in The customer master ?

and on top of that , there was no delivery block for the customer in eother sales areas . and its exclusively blocking sales order when i create with one sales area.

could you please help me ? this is a critical show stopper in production

Thanks for your help

[former_member217082]

Hi

Go to OBD2 and check in sales area data->billing tab wheather Credit Control Area is maintained as Supressed or visiblee or Mandatory.If it is supressed then make it Mandatory and then go to VD02 and then maintain the credit control area

Regards

Srinath

[Former Member]

Hello Srinath,

I agree with your point but client dont want to maintain the credit control area in the customer master and just need to maintain the credit limits in FD32.

I didnt maintain the Credit control area for the customer in both the sales areas. If that is the case , why the system is blocking the order when i create a delivery in one sales area?

it should block the sales order in the both sales areas at the time of creating the deliivery or it should not block the order in both the sales areas at the time creating delivery

But why its only blocking the sales order when i create delivery in one sales area ?

[former_member217082]

Hi

First of all assume that Credit limit is Rs.500000/- and so Assume that in sales area 1 ,there are some open orders and open delivery documents and the value is upto Rs.200000/- only.But in Sales area 2 inclusive of open orders and open delivery documents the value is Rs.525000/- and that is the reason when you are creating sales order in sales area 1 still there is value and in sales area 2 the value has been exceeded

So kindly check what is the Total Limit and Individual Limit in FD32 for that customer

Regards

Srinath

[Former Member]

Hello Srinath,

Thanks for your quick reply

The total credit limit - 70 million USD , largest individual Credit limit - 40 million USD, customer individual limit - 40 million USD.

I created an sales order just with 50 USD in both the sales areas and as i said its blocking the sales order in one sales area .

and the credit limit used was 0.70 percent.

so, there is no possibilities to block the sales order if we consider open items.

[former_member217082]

Hi

If the Total Credit Limit - 70 million USD , Individual Credit Limit - 40 million USD, So the Customer individual limit is 40 million USD.

But if you have created an sales order for only 50 USD. then there should be Open sales orders and Open Deliveries and that is the reason you are facing this problem.So go to VA05 and check with the sales area where you faced the problem. In VA05 you check open sales orders and delivery documents and billing documents are there or not. which is crossing

40 million USD. In the same way also check in another sales area

If it is not exceeding then the problem should not be with the credit mgmt , kindly check the enterprise structure assignment of credit control area

Regards

Srinath