AP Prepayment Issue

[Former Member]

Hi Experts,

I have this situation where AP prepayment has been paid. Later on the original PO need to be cancelled and replaced with a new PO. So the prepayment lost its correct link. It links to a cancelled PO. And I cannot cancel a paid prepayment to redo it and link it to the correct PO. When the AP Invoice comes system will not apply the prepayment to the invoice. Is there anyway to notify the user there is prepayment for this vendor? So the user can manual apply the prepayment.

Thank you very much for your help.

Ben

[former_member583013]

If it is one time issue, you can communicate it to the user (using methods outside of the system). If this is recurring, you want to setup an alert.

Suda

[Former Member]

Hi Suda,

Thank you for the replay. It is recurring issue. The user missed several prepayments at the end of the quarter.

When you mentioned the alert do you have one handy? I would appreciated very much if you send it to me.

Thanks,

Ben