Issue with transfering items from punch out

[Former Member]

Hi All,

We are using a punch out for ordering shopping carts. It is working fine for all the users but not for one of the user. That user is able to open punch out site in her system and able to select the items in that punch out. But when she clicked on "checkout" button in that site, it is not transferring the items to the shopping cart. Rather it give internet explorer error" Page cannot be displayed". I believe, this is not a punch out or SRM issue. It should be an issue with the user's system settings.

But I am not sure where to check? Is it something that the cookies need to be enabled in user's system? Could you please help me with your suggestions?

Thanks,

SS

[ricardo_cavedini]

Hi,

You could perform a HTTP trace (using HTTP watch) and compare the OCI data in POST method for both users (the correct and incorrect ones).

Perhaps there is some additional/missing information being passed from catalog to SRM.

Kind regards,

Ricardo

[Former Member]

Thanks Ricardo.

I am not familiar to this HTTP trace. It would be great if you could shed some lights on this HTTP trace?

Where we have to do it and what needs to be done?

Any suggestion would be appreciated.

Thanks,

SS

[Former Member]

Hi,

We got same issue long back and resolved it. Issue was user doesnt have proper internet access.

Internet access will lead to page cannot be displayed screen. Please check that one.

Thanks

Venkatesh P