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Former Member
Oct 05, 2009 at 05:25 PM

Issue with transfering items from punch out

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Hi All,

We are using a punch out for ordering shopping carts. It is working fine for all the users but not for one of the user. That user is able to open punch out site in her system and able to select the items in that punch out. But when she clicked on "checkout" button in that site, it is not transferring the items to the shopping cart. Rather it give internet explorer error" Page cannot be displayed". I believe, this is not a punch out or SRM issue. It should be an issue with the user's system settings.

But I am not sure where to check? Is it something that the cookies need to be enabled in user's system? Could you please help me with your suggestions?

Thanks,

SS