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Oct 05, 2009 at 04:36 PM

Sales Order closed after invoice for "partial" order is paid

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Hi all,

We have sales orders that are partially delivered and invoiced and then payment is received on the partial delivery. However, when we process the receipt of payment on the invoice of the partial delivery, our original sales order (with a balance in quantity) is closed.

Is there a way to process the payment so that the original sales order stays open until all pieces are delivered/invoiced?

Thank you for any help.

Jane