System reconciliations - not fully reconciling

Hi,

In reviewing some accounta for a client, we realized that SBO doesn't seem to be reconciling all transactions and some only partially.

Ex.: IP cheque payments go to a cheque clearing account. When the deposit is processed, it (supposed to) clears the cheque clearing account and moves it to the bank account. It should be reconciling the clearing account with the bank account but this is not always happening. ('Reconcile amounts after deposit' field is always selected.)

Some transactions are fully reconciled, some only partially reconciled and some not at all. This is causing a headache in trying to determine what is causing this and figuring out how to fix the entries. I've reviewed the transactions and have not yet found a pattern. This is also happening for invoices/credit memo transactions where the CM is based on the invoice - the entries are not offseting/reconciling.

Has anyone else seen this? Any thoughts/feedback would be appreciated.

Thank you in advance,

Heather

Edited by: Heather Wilkinson on Oct 4, 2009 3:15 PM