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Former Member
Oct 02, 2009 at 04:01 PM

Diagnostics self check fails - The ITS service could not be connected

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Dear Experts,

The E2E diagnostics self check in EHP1 fails in phase Diagnostics loacl connectivity > ITS with the following error message:

The ITS service could not be connected. The URL 'http://<host>:8000/sap/bc/gui/sap/its/webgui?~TRANSACTION=&sap-client=100' cannot be reached. (HTTP return code = '500')

Action:Please check the ITS host, port and client values in Diagnostics System Setup Wizard.

All the settings are correct and I can open the URL in my browser without any problems. How can I resolve the problem?

Regards,

Masoud