Campaign automation - How to create correct flow?

[Former Member]

Hi Experts,

I am trying to understand how campaign automation is working. So fare autostudy works fine.

I did some tests in client 100 with the follwing structure: Campaign (without channel) and two campaign elementes: 1) email with survey X (channel is email with activity), 2) generation of Lead (channel is the lead).

In the campaign modelling screen, I connected campaign with the first campaign element.

1. campaign elemente has a target group, the workflow assigne is "send target group to channel".

I created a decision note for survey, with one rule that is: for everybody that answers survey X conect with 2. campaign element.

2. campaign has marked flag "Start for every respondent", workflow is "Transfer responder to channel".

This works fine in client 100.

But in cliente 200, I get the error "No channel has been entered for the campaign/campaign element".

When I enter target group and channel to campaign in client 200 I am able to start the campaign.

Now I am confused: What is the correct prosses? Use campaign elements with channel data and leave these fiels in blank in campaign?

Or is the neccessary to enter target group and channel data to campaign?? This seems weired to me.

Thanks and best regards,

Cristina

[Former Member · Accepted solution]

Hello Cristina,

As far I know, each campaign element is campaign itself.

So each campaign or campaign element can have TG and channel assigned to it depending on the business scenario.

With respect to campaign automation , the cannel assigned to the campaign corresponds to the channel on which you would be running this automation.

Hope this helps!

Best Regards,

Shanthala Kudva.

[Former Member · Accepted solution]

HI Shanthala,

Thanks for your response. So the channel and the Target Group of my campaign would be igual to the first campaign element, in my case emailing?

Best regards,

Cristina