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Former Member
Oct 02, 2009 at 12:31 PM

Duplicate customer master records

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First thanks for taking the time to read this post. I have always been part of the school of thought of maintaining a common distribution channel for customers. I recently started with a company that has duplicate customer master records. These are customer with the same address, etc. They have been created in some cases four times to accommodate 4 different sales offices, etc for commissions or reporting. I want to propose imrpovement in their system to have one customer instead. Is there any SAP functionality which I can use to have only 1 customer but with 4 different sales offices. I know there is no scope of defining more than sales office in customer master record. I thought of one option to propose TEXT Determination with which I can create a text for the user while creating sales order that this customer has 4 sales offices and allow user to manually enter sales office in sales order. But is there any better option you think of?

I am trying to dictate the best reasons for maintaining one customer and allowing other factors to control the sales office or partner assignments. I would appreciate any arguments and points you may have as to why you do not want duplicate master records. I.e. system performance, time saved in maintenance.