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Former Member
Oct 01, 2009 at 05:07 PM

DocTotal doesnt include shipping charges on reports and letters

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When I run reports like sales analysis, for some reason I only get the invoice total without shipping charges. Obviously in a month that can be a fair amount of revenue, that I cannot show on my reports. Related to this is also that for example on a dunning letter, the amount due and the actual balance field will show the invoice total without shipping charges. It does however show the correct amount (i.e the actual/real customers balance for that invoice) in the subtotal of open invoices on that letter. This is obviously confusing for the customer to get this letter.

Can anyone please help me track down why this might be happening? I'm running B1 2007 A (8.00.177)