I am trying to help a customer who seems to have run into issues with a peer/competitor's product. I mentioned I will check back if SAP has similar functionality that works!
Below is the text.
Currently in Oracle ERP, in Inventory/Order Management we have the concept called Item order ability wherein you can set up rules to say certain products are orderable only by a customer or a set of customers. So if a customer in the list orders a product in the list, then the order gets through. But if a customer NOT in the list tried to order a product(s) in the list, then they are restricted from placing the order. When an order is entered manually in the Order entry screens for a customer, not in the list, the CSR cannot even choose the product in the list as the customer cannot place an order for that product. When EDI transactions come in, the order is stopped from being created as the customer cannot place an order for that product. This would be the case even if the customer is placing a single line order for a product in the list or if the customer is placing a multi-line order and 1 line in that order belongs to the list.
I would like to know if there is a similar concept in SAP. I have been reading about inclusion and exclusion lists. I am wondering if it is the same concept. If it is what I really would like to know is for EDI transactions, if these rules are set up then is the order still created in SAP and an error displayed to the CSR or is the order stopped from being created? Be it a single line order or multi-line order?
Oracle completely stops the order from being created. Does SAP allow the order to be created and let the CSR deal with it?
Any feedback appreciated!