Problem with Shopping cart being processed in background

[Former Member]

Hi All,

My client is working on SRM 3.0.

We are currently facing a problem where the shopping cart is in approval. The approver is unable to process the cart with an error that the document is currently being processed in background. However, we do not find any locks for the cart.

Could someone please throw some light on what could have gone wrong and what we could possibly do to resolve this?

Thanks & Regards

Saravanan.

[masa_139 · Accepted solution]

Hi,

When do you get that message? Is it before approval or after approval?

Regards,

Masa

[Former Member · Accepted solution]

Hi Masa,

Basically, the system is not allowing any change to the cart. It is not allowing it to be approved or rejected. I get the same problem when I try to delete the cart. It says that the document is currently being processed in background. There is no lock in SM12 though.

Thanks & Regards

Saravanan.

[laurent_burtaire · Accepted solution]

Hello Saravanan,

Check those threads:

[Document is still being processed in the background (1)|;

[Document is still being processed in the background (2)|;

Also look for OSS notes dealing with document being processed in background if it is not due to lock key.

Regards.

Laurent.

[Former Member · Accepted solution]

Hi

Restart the workflow with T.code: SWUE.

Mostly problem will be resolved.

Regards,

Chandolu Ramesh

[Former Member · Accepted solution]

Hi Ramesh,

Restarting the workflow didnt solve the problem.

Laurent's suggestion solved the problem though. This thread helped -

Thanks & Regards

Saravanan.