Creation of service order from campaign element

[Former Member]

Hi,

We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.

The question is, how to create a follow-on transactions such as service orders through campaign, so that one service order gets created for each successful BP from campaign result?

Thanks in advance for your advice / suggestions.

Regards

Umesh

Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

[Former Member · Accepted solution]

Hello Umesh,

In the campaign element do we have any standard workflow for creation of service orders?

If no, then you can try to create your own workflow and then use it in campaign element and try the scenario.

Hope this helps!

Best Regards,

Shanthala Kudva.

[Former Member · Accepted solution]

Hello Umesh,

For you info,

You can create you own workflow in txn:SWDD.

Hope this helps!

Best Regards,

Shatnhala Kudva.

[Former Member · Accepted solution]

Hi Shatnhala,

Thank you for your help. I'll try this and will come back to you.

My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?

Also, how will these service orders (created through workflow) be linked with the campaign? Is their a way to link one campaign with many orders?

Thanks

Umesh

[Former Member]

Thank you for your help