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Former Member
Sep 30, 2009 at 04:57 PM

Failed to connect in CMC and Infoview


I have a Crystal XI report which works fine on my desktop but receives the "failed to connect" error when moved to Infoview.

I have tried refreshing the database connection and used "Set database location". I have verified that my ODBC is set up on my Crystal server itself.

The only odd thing I can see is that when I go to Administrative Tools > Report Datasources I am seeing two instances of the same datasource. Reports in the first instance work. Reports using the second instance do not.

Any ideas you have are appreciated. I've seen references in this forum to checking the ODBC connections on the report job server but I do not know how to access the server itself to look at this. If this is the answer please take it right form the top.