Skip to Content
author's profile photo Former Member
Former Member

SolMan - ServiceDesk - RDSWP_REP_SERV_DESK


we are using the Service Desk ( Incident Management ).

We would like to create a list , for e.g. tickets with our own status ( like "open" , "in process" .... ) to send it regularly

to the message-processors.

CRM_DNO_MONITOR is not useful for us. So we would like to use abap RDSWP_REP_SERV_DESK or similar.

But there is one problem:

We have setup incident-management WITHOUT a SOLUTION.

Start abap in online-mode without solution : so far ok

Start abap in batch-mode without solution:

- Job started

- step 001 started (program RDSWP_REP_SERV_DESK, variant TESTEN,

- document cannot be asigned to an area. Inform the administrator

- Job cancelled after system exception ERROR_MESSAGE

I have already asked SAP, but the answer is to open a develepment requests.

Has anybody an idea how to solve it ?

Regards, Reinhard

Edited by: Reinhard Doeker on Sep 30, 2009 11:10 AM

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Posted on Dec 12, 2011 at 10:11 PM

    Hi have one solution created but the same error message when running the program RDSWP_REP_SERV_DESK. This program will send messages to SAP when running in background otherwise a list will be displayed.

    When it runs in background the message "Document cannot be asigned to an area. Inform the administrator". In foreground a message list is displayed.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.