Hello,
we are using the Service Desk ( Incident Management ).
We would like to create a list , for e.g. tickets with our own status ( like "open" , "in process" .... ) to send it regularly
to the message-processors.
CRM_DNO_MONITOR is not useful for us. So we would like to use abap RDSWP_REP_SERV_DESK or similar.
But there is one problem:
We have setup incident-management WITHOUT a SOLUTION.
Start abap in online-mode without solution : so far ok
Start abap in batch-mode without solution:
- Job started
- step 001 started (program RDSWP_REP_SERV_DESK, variant TESTEN,
- document cannot be asigned to an area. Inform the administrator
- Job cancelled after system exception ERROR_MESSAGE
I have already asked SAP, but the answer is to open a develepment requests.
Has anybody an idea how to solve it ?
Regards, Reinhard
Edited by: Reinhard Doeker on Sep 30, 2009 11:10 AM