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Former Member
Sep 29, 2009 at 09:45 PM

How to determine the Support Team from Reported-by?

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Hi All,

We need to determine the support team based on reported-by.

I have concluded it is only possible by customization of developing ZBADI from these threads:

how-to-determine-the-support-team-from-the-reporte

automatic-determination-support-team-based-on-own-

route-tickets-based-on-message-creaters's-location

So we have created ztable which has relation between SAP component, Reported-by and Support Team.

Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).

Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.

Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).

Thanks in advance.

Regards

Sanjai