We need to determine the support team based on reported-by.
I have concluded it is only possible by customization of developing ZBADI from these threads:
So we have created ztable which has relation between SAP component, Reported-by and Support Team.
Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).
Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.
Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).
Thanks in advance.