How to determine the Support Team from Reported-by?

[Former Member]

Hi All,

We need to determine the support team based on reported-by.

I have concluded it is only possible by customization of developing ZBADI from these threads:

So we have created ztable which has relation between SAP component, Reported-by and Support Team.

Now i need to develope a ZBADI and assign to the action definition SLFN0001_ADVANCED_FIND_PARTNER(i hope).

Can anyone help me out with the piece of code. Because i don't which FMs to be called for read and update the support desk message.

Note: Action definition SLFN0001_ADVANCED_FIND_PARTNER uses method call Z_CRM_DNO_PARTNER_1(which is a copy of CRM_DNO_PARTNER_1 and applied some correction as per note: 1041455).

Thanks in advance.

Regards

Sanjai

[Former Member]

closing this thread.