SAP Cloud Platform trial account not extended properly

[markvm]

I have an SAP trial account on SAP Cloud Platform. Yesterday it expired and I clicked to renew it. The icon says that I have another 29 days, but I have lost all my rights. I cannot start or stop my app, or create a new Cloud Foundry environment space for it.

I have noticed that as I change pages in the Cockpit, the green sticker telling me I have 29 days left flashes red and then goes back to green - so it looks like something has gone wrong with extending my account.

The errors I am getting are:

I do have the right roles for the account

Can I do anything other than delete this account and create a new one? I have an awful lot of testing which I have been doing here on behalf of SAP clients. I can't report it to SAP as they do not provide support for trial accounts.

[Szabolcs_Renyo · Accepted solution]

Additionally, in that tag Ivan explains how you can deactivate and activate your cf trial account:

https://answers.sap.com/questions/392127/quota-plans-error-in-sap-cloud-platform-cloud-foun.html

(Now the button is called "Disable Cloud Foundry").

Regards,

Szabolcs

[Szabolcs_Renyo]

Hi markvm,

To start / stop application on space level you should be space administrator as well. I recommend that check the member settings on space level as well not only on subaccount level.

If it doesn't help you can try to create a new subaccount.

Best regards,
Szabolcs

[markvm]

Thanks for your help szabolcs.renyo .

In the end I had to

• Delete the whole subaccount (trial)
• Create a new subaccount
• Enable Cloud Foundry
• Add all the Entitlements
• Add a Space.

Then I had full control again and could redeploy my app.