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Former Member
Sep 29, 2009 at 05:44 AM

ISA CRM Search Issue



I have a scenario where in there is a performance issue for seaching of orders of only one customer from ISA fronend.

The search works fine for other customers.

The details are as follows.

We have a scenario where in only one customer is having a performance issue when searches for orders created are made.

The issue happens for the first times only and then the search happens as usual until the problem re occurs in about 15 to 30 minutes again.

We though that it might be a buffering problem for this customer in CRM Backend.

Hence we decided to crosscheck this issue wherein we create an executatble program.

The program contains just a select statement selecting all the orders of that customer for past 7 days and schedule to run it periodically in the background every 30 minutes so that the records are buffered properly.

However this didnt solve the issue.

Hence requesting to let me know what may be the possible issues here in this scenario.

Is it really a buffereing issue, or may be " some other issue" or can inferface with which the customer is attached from ISA to CRM can also be an issue.

Waiting for comments / Suggestions etc.