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author's profile photo Former Member
Former Member

CRM Web UI and workflow

Hi Friends,

Wanted to know where can I find basics about CRM web UI and workflow integration.

To elaborate, in case of UWl, we have launching mechanism so that work item can launched frm UWL accordingly, simlarly what is the way by which work item is launched/executed in case of CRM web UI ?

Regards,

Akshay

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    author's profile photo Former Member
    Former Member
    Posted on Sep 21, 2009 at 09:12 AM

    Hi Akshay,

    For this you'll need to set up agent inbox to recieve email / work item. Following are few tcodes which will help. These are not all you need. best advice is get a CRM consultant and tell him that you need Agent inbox settings to be changed for recieveing workitems.

    Tcodes: CRMC_IC_MAIL_WF, CRMC_IC_MAIL_E_RESP (Agent assignment rules equivelent), CRM_IC_AUI_QUICKS

    Or follow teh path below from SAP Easy access menu.

    SAP Menu -> Interaction centre -> Interaction Centre Web Client -> Administration -> Agent Inbox.

    I hope this gets you moving in right direction.

    Warm Regards,

    Anuj Nagpal.

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