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Former Member
Sep 18, 2009 at 04:02 PM

BP - update time stamp

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Hi,

Is there any BADI to identify when (date & time) the master data field updated individually.

Example: "ABC" company is having 2 user interfaces to update the Master Data a) CRM Call Centre and b) Disconnected Mobile Client (Mobile Client will down load the full customer master data from CRM, before Sales Professional goes to market). In Mobile Client disconnected mode Sales Professional can update customer master record, updated full customer master record will be loaded back to CRM in every 3 days. Example - for customer "X" Sales Professional changed contact number (eg: old contact number = 1234 and changed to = 2345) on 2009/09/17 at 10:00 am, which will be uploaded back to CRM on 2009/09/20 at 10:00 am. Customer "X" called ABC's Call Centre on 2009/09/18 at 14:00 and requested to update his new contact number (old contact number = 1234 to new contact number = ABCD, which could be different from the one he requested with Sales Professional). Problem is when the data uploaded from disconnected mobile client - will over ride the contact number from ABCD to 2345, even if I upload full record or only changed field. How can I set the system to check the each field updated date and time to compare with the date and time of each field uploaded from disconnected mobile client??? and keep or update the customer master record with latest field value(s)....

Your kind assistance will be highly appreciated....

Cheers,

Peter J.