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Transactional iVew freezes

Nov 19, 2016 at 01:52 AM

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Hello All-

We are facing an issue and trying to find any pointers to solve this problem.

Scenario:

User logs on to F5 URL (SSL off-loading) and authentication-> SAP EP 7.4 Login (AD authentication again)- >SSO to ECC and transaction iview launched for Material reporting.

The issue is that when user is in the SAP Portal in this transaction iview it freezes, cann;t click on any button, scroll bar doesn't move , selection of any material line doesn't work, Nothing, this page is not taking any clicks etc.

We reached out to F5 team. This only happens when a user is coming to EP and ECC via F5.

If we launch the same screen without F5, like direct SICF path and login then no issue, it works fine.

Tried different browsers IE11, Chrome, Firefox - the same issue persists in all.

Kernel on Portal and ECC was upgraded 3 weeks ago, and this issue started this week.

QA ECC/EP kernel was upgraded also and it works there.

Even if we point Prod F5 to QA ECC then also it works.

One thing we observed that the temporary internet files which are being downloaded are not of same size in working scenario.

In working scenario

/sap/public/icmandir/its/lsgui/js/sapItsMapi.js size downlaoaed in temporary internet files is 256 Kb

same file in not working scenario is 26KB

In the ECC system under kernel directory this file is approx 256 KB

I am looking for any suggestions, pointers please on which direction we should look this.

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