on 09-28-2018 6:10 PM
Hi,
i have a requirement to pop up alert telling agent that the confirmed account has open service requests in a month . can anyone please share the thoughts on this please.
thanks,
Venkat
Hi Venkat,
Configure Alert for the login user and write the condition which you are talking about to raise an alert.
https://blogs.sap.com/2015/02/23/configuring-interaction-center-alerts/
Br,
Keshav
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