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Oct 01, 2018 at 07:26 AM

Is there no Email Activity for Tickets?


Hi experts

I recently learned that we can create an Email Activity object and link it to the object where it was triggered. For example, we created a workflow which will send an email notification to the reporter of the ticket notifying him that his concerned is received and will now be worked on by an agent. If we ticked the checkbox for Create Email Activity for the above-mentioned workflow, it should create an Email Activity object linked to that ticket. Unfortunately, when I added the Activity facet to the Ticket floorplan, inside the facet it only shows Tasks and Phone Call sections, no Emails. I also don't see any way to add an Email section. See screenshot below.

Can you enlighten me, is there really no Email Activity section for tickets? Or am I missing a configuration somewhere?