Credit card information not populating onto the Credit memo

[Former Member]

As the Payment card plan number is the key field to populate the Credit card information onto the Billing document, which is missing for the credit memo (VBRK-RPLNR).

We are able to get the paymeny card details onto the F2 document but the same is missing to populate onto Credit memo, Error stating "No Payment card plan"

We have maintained all the required Config settings, as it is working fine for F2.

Please provide you feed back,

Regards,

Srini

[Former Member · Accepted solution]

Hi Srini

Please check SPRO>SD>Billing>Payment cards>Maintain Payment card plan types.

check here, whether payment card plan has been assigned to your credit memo or not?

check and revert

[Former Member · Accepted solution]

Hi yadhav Thanks for you reply. All the configuration settings are maintained for the credit card plan. The issue we are facing is when we create a normal order cycle the credit card information is flowed to the invoice (OR-LF-F2 Cycle), but if we create a return order and credit memo with reference to the actual invoice(F2),we could not see the credit card info at the credit memo document. The error system is showing up is "No payment card details maintained". Are we missing any specific settings?

Thanks,

Srini

[former_member217082]

Hi

First of all check in the payment card plan type configuration .

Secondly Just check in the VOV8 wheather the payment card plan has been assigned in the Returns order (RE) or not. Generally it wont be because , it will be assigned for OR->LF->F2 cycle only. So kindly check for Returns cycle also

Regards

Srinath