LSO - Wrong workflow getting triggered

[Former Member]

Hi

I am using SAP Learning Solution from portal. When the employee applies the course from portal, the system shows a message 'Work flow Cancellation Requested' instead of 'Participation Requested'

I checked in LSOWF_CUSTOMIZE, the customizing is maintained correctly. The table LSOWF_RUNNING shows that the action type requested as 'CANC' instead of 'BOOK'.

I checked in SWEHR3 - there is no entry maintained. When I enable the event trace and do the course booking from portal - all I can see is only the even 'ATTENDANCE - CREATED';

Can you please advice where could be the problem?

Thanks and Regards

Kasee Palaniappan

[Former Member · Accepted solution]

Hi,

Try to go to transaction swetypv. Check if your event is linked to correct workflow id and if checkbox linkage activated is checked.

Regards,

Agata

[Former Member · Accepted solution]

Thanks for replies. The event linkage is set properly in the transaction SWETYPV. When I enabled the event trace for workflow and triggered a course registration from portal - there are no events registered in the event trace.

@ Pavan: I have checked the link, and configuration are maintained as recommended by SAP.

The problem is, when a course registration is required - it automatically shows - the course is requested for cancellation. This is because the table lsowf_running is having the workitems for those trainingID with WFACTION as 'CANC'

This means, when I request for a training course and later cancel it - the above said table is maintained with 'CANC' entries. I have not approved the cancellation of the course. If I rebook the course - the course still shows 'Booking Cancellation Requested' because the WFACTION is read for the training ID and the personal from the table lsowf_running.

Any one has some idea, where could be the problem.

[Former Member]

Thanks the problem is solved.

[former_member185167]

Hello,

What was the solution?

regards

Rick Bakker

Hanabi Technology

[Former Member]

Though this thread is around two years old, let me post what was the solution that fixed the issue.

In my situation what has happened was, the "WFACTION" was read based on the training ID and the personnel number from the table "LSOWF_RUNNING". I have analysed to see, the workflow was once not working correctly ( a while ago!, which was later fixed by some support member ), which resulted in a wrong entry into the table and this kept following in the further documents created and cancelled.

So what you need to do is, just adjust the table only once for the correct WFACTION and further problem on this training ID must be solved. Here after any new training you request must be working correctly.

[former_member185167]

Two years?

Thanks for the follow-up.

[bpawanchand]

[Check this SAP Document|http://help.sap.com/erp2005_ehp_04/helpdata/EN/33/16af10b652274db948c4bac5c67211/frameset.htm]