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Former Member

Add a step to a support message


We are using the support message as tool to manage our development team.

That means that when someone want to developed anything he have to create a support message.

Our biggest problem is where to put the design paper.

1. Attach it to the support message - ( but that create a new document that is not is the project document's)

2. Attach it to the project document - (the suuport message doesn't conntain the document)

we want to use the second option but it is a problem because there is no direct connection from the support message and the document.

I saw that there is a way that we can add a step into the support message at the document tab.

How can i do that ?

Best regards

Lior Grinberg

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1 Answer

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    Former Member
    Sep 17, 2009 at 11:33 AM

    Hi Lior,

    you are right, you could do this in the documents tab. You need some customizing first. You can find it with EHP1 in SPRO: SAP Solution Manager -> Scenario Specific Settings -> Change Request Management -> Extended Configuration -> Assignment of Business Objects

    Before EHP1, I don't believe this can be found in SPRO.

    Please go through all these IMG activities, after setting this up, you should be able to link project documents from a maintenance project or implementation project, or even a solution to your support message.

    Maybe you have to do some additional customizing, because I am not quite sure, if the BC-Set also contains customizing for SLFN/SLF1. I think it is only for SDHF, SDMJ, SDCR. If you would like to use, you can add similar entries for your transaction type.

    Please check also my comments in [Blog: ChaRM Customizing: Assignment of Business Objects|charm-customizing-assignment-of-business-objects].

    Best Regards,

    Holger Slomka

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