Hi All,
I'm facing a strange issue in Interaction Centre Account Identification.
When the user tries to confirm an account the sales area is not getting determined automatically and a popup appears prompting the user to select a sales area from the list. Ideally this should not be the case. The sales area should be automatically determined .This works fine for another client in the same server instance.
On debugging I found that this is happening because of some entries in the table SMOTVKOV.There are six entries in this table which are causing the issue. Whereas, in the other client this table has no entries and the popup doesnu2019t appear.
Can someone let me know what this table is used for? Also, I tried to delete the entries from this table but since it is a standard one it is not allowing me to delete the entries.
Any pointers towards this would be highly appreciated.
TIA.
Regards,
Richa