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Former Member
Sep 09, 2009 at 07:55 PM

Reset clear statistical items already written off

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There are instances that a customer get miscellaneous charges in their monthly bills. These miscellaneous charges are statistical items and are written off if remain unpaid before creating the next invoice.

e.g. May 2009 has statistical charge $2. Before creating June 2009 invoice, statistical charge $2 will be written off via FP04M

After the upgrade to ECC6, we noticed that the system generates an error when reversing invoices created with these statistical charges that have been written off. The error message says "Reset clearing not supported for writeoff" (error message >0358). As a result, we cannot reverse the invoice.

I cannot find any related OSS note. Does anyone encounter this situation and how was it resolved?

Thanks and kind regards.