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author's profile photo Former Member
Former Member

Reset clear statistical items already written off

There are instances that a customer get miscellaneous charges in their monthly bills. These miscellaneous charges are statistical items and are written off if remain unpaid before creating the next invoice.

e.g. May 2009 has statistical charge $2. Before creating June 2009 invoice, statistical charge $2 will be written off via FP04M

After the upgrade to ECC6, we noticed that the system generates an error when reversing invoices created with these statistical charges that have been written off. The error message says "Reset clearing not supported for writeoff" (error message >0358). As a result, we cannot reverse the invoice.

I cannot find any related OSS note. Does anyone encounter this situation and how was it resolved?

Thanks and kind regards.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 09, 2009 at 08:47 PM

    Instead of reset clearing, reverse the clearing document and the statistical charge will be an open item again and the invoice can be reversed.

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