How to add our own Subject in Help Desk

[Former Member]

Dear All,

I want to add my own subject category for message in Help Desk.

I had search it in SPRO but i cant found.

The default subject type is like Problem Message, Service Request, Request Information etc. But here I want to add my own subject for problem.

Please help me how to do this.

Regards,

Nisit

[Former Member]

Hi Nisit

Please follow the path mentioned below in SPRO.

SAP Solution Manager --> Configuration --> Scenarion Spec Settings --> Service Desk > Define Catalogs, Codes And Profiles>

Define Code Groups and Codes for Catalogs -->Mention the Catalog -->Select the Code Group . You'll get the list of subject enteries. You can add your own list here.

[Former Member]

Hi,

Thanks for the reply.

I had performed the steps suggested by you but I am not getting the result.

Can you please provide me the link where i can get the document for that.

Regards,

Nisit

[r_rajeshkumar]

Hi,

Also define the Code Group Profiles and the Subject Profiles

Regards,

Rajesh Kumar