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author's profile photo Former Member
Former Member

Just purchased Xcelsius Server 2008 and it will not open

I have been using the xcelsius 2008 server trial edition and decided to purchase the full product. After I paid, I received a product key and a link to download. When I open the trial version, it has a link to enter a product key, so I entered the key I was given. I got a message that this key was invalid.

So I clicked the download link and downladed a new file. It downloaded and installed with no problems (including accepting the key I was given). But now, when I try to open the application, the Xcelsius logo comes up, but then it immediately pops up a Windows message bos that says "Xcelsius has stopped working" and shuts down.

There are now two shortcuts and two folders for Xcelsius. I tried both the old and the new with the same result.

I am using Windows Vista Home Premium 64 bit. Can anybody help?

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 06, 2009 at 01:47 PM

    Hi

    Try and run it from the start menu as administrator.

    Also look at the size of your RAM, anything under 4G, may result in possible instability.

    If it does not work I would suggest, unstall both instances.

    Restart the machine and install the working application.

    Regards

    Fazal

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