Number of documents opened Metrics on RAS

[kalpesh_pandey]

Hi, I have a question on RAS server Metrics "Number of documents opened". We have lots of crystal reports with lots of sub-reports. We are on BOXI R2 SP3 on IIS. We open them using Custom .NET SDK

I though that this is the number of documents opened during report processing. During our performance testing we had 130*3=390 sessions ( we have 3 CMS in cluster). We have 36 RAS servers on 3 servers ( 12 on each server).

When I checked this field on each RAS server its value was between 72-94 on each RAS.

So wonder if its 1 for each reports and 1 for each sub-report.

Thanks,

[kalpesh_pandey]

Its one for each report. This issue is happening because we are not calling ReportDocument.close in .NET SDK code. This is the reason all old documents/connections are still open.

Working with vendor to see how to resolve this. Closing document means when user runs report then it will follow the full process of opening report again.

Thanks,