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Flawed Support Offerings - Crystal Reports

Finding information on your web site is extremely cumbersome and awkward. I'm looking for solutions to ClickOnce deployment of Crystal Reports 2008. Searching forums gives me lots more questions, few answers. This kind of problem should be in a technical note or FAQ somewhere, where is it? or why not?

Downloaded files all seem to be corrupted (regardless of what browser you use.) example ClickOnce Fix 1.6 and 1.7

If you actually get a non-corrupt file, there are no instructions contained within on what to do with it.

Crystal Reports contains an auto-update feature. But it doesn't seem to work!

Were can I find useful information on ClickOnce deployment of Crystal Reports 2008 SP1 within a Visual Studio 2008 application? Where are valid non-corrupt files? Where should these files be placed? Should deployument files be "download from the vendor" or downloaded from the deployment directory?

Edited by: Shane Brodie on Sep 4, 2009 6:35 PM

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  • Best Answer
    Posted on Sep 04, 2009 at 04:48 PM

    Hi Shane,

    For your download problems try using a download manager, it may be that it was interupted and caused a byte to get altered.

    Could also be the site has problems, try again.

    With the changes to the support sites those links in CR Designer simply re-direct to the way SAP supports downloads. They are still there, just a different way to get them.

    As for documentation you will find it under the BusinessObjects tab above and the Articles. We now separate the file from the info. Just select the Product and version and you'll find all the info you are looking for. Do not use IE 8, it's a known issue with this version.

    Thank you for your feedback. I'll pass it onto those who manage the site.


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