on 09-26-2018 8:15 PM
Our team is trying to find a way to implement very basic email limits:
An email would only be sent if the user had not yet received:
1 email per day
2 emails per week
6 emails per month
We cannot use communication limits because:
1.) most of our creative content & campaigns were released before communication categories
2.) communication limits can only accommodate 1 limit, not 3 for different time frames
In testing suppression rules we ran into 2 issues:
1.) only able to get a limit of "<time period> since last <interaction type>", not "count of <interaction type> in last <time period>"
2.) only 1 suppression rule can be active at a time
Is there any reasonable way to implement basic email limits like this? I'm not looking for anything fancy (eg. by marketing area, campaign type, etc...).
Hello Hillary Bliss,
I remember answering this question earlier, as of now it's not possible!
Recommend you to submit your idea of improvement through the SAP Customer Influence Programs for 'SAP Marketing Cloud' so that your idea could be evaluated there.
Regards,
Kunal Bansal
SAP Marketing Cloud - Consultant
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