Response time in Plant maintenance

[Former Member]

Hi,

I have a specific request from customer to get the response time. The meaning is - Customer want to understand how quick they responded to the notification.

Response time = "workorder creation date" "minus" "notification start date" aganst each partner ( technician whos's responsible )

Can anybody respond with right answer either thru standard t code or flexible analysis.

Regards

Anitha

[former_member582431]

Hi,

Based on you definition of responce time - "how quick they responded to the notification", you might want to look at a combination of "dates" and notification/work order "status" in calculating the response time.

A. When a notification is created, you have Notification Create date (QMDAT) and system status of OSNO.

B. I presume the notification is then reviewed and approved by relevant people, then assigned to technician via the User Responsible field. At this stage, the notification is ASSIGNED to a technician but not yet "resposnded to" by the technician. Status is NOPR / APPR.

C. A work order is created, printed (or emailed) to the technician who will then start working on it (RESPOND to the work request). Technician then time writes his hour into the work order via confirmation. Work ORder field Actual Start date (CAUFVD-GSTRI) is populated.

With the above, you might want to

1. Execute IW28 (List all notification), and download a report with the Notification no, Notif Create Date (QMDAT), Work Order fields included.

2. Execute IW47 (Display confirmation) or IW38 (List Display work order), copy and paste the Work Order no, in step 1, include the Actual Start date ((CAUFVD-GSTRI) ).

3. DOwnload both report into Excel, and just do a simple formula manipulation (WO Actual Start date - Notif Create date) to get what you want.

Cheers,

Joey

[Former Member]

Anitha,

I dont find any Std reports. Try for Customized reports

In general,

Response time = First task start time executed w r t Notification - Notification time (Complaint / request created time)

Babu

Edited by: BabuCS on Sep 4, 2009 11:48 AM

[Former Member]

Hi,

The query seems to be customer specific. Pls confirm where do you want this detail (Response Time)?...Is required separate Report to view all the Order and Notification with Response Time? For this case you can develop custom Report by incorporating you formuale.

Thanks,

Siva