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Aug 31, 2009 at 06:07 AM

Archiving Emails in CRM

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Hi Experts,

I am trying to archive E-mails recieved in the CRM system.

To do so, I am trying to schedule a SARA job to archive WORKITEMS in the system.

But when I try to execute the report WORKITEM_WRI in test mode and enter the parameters, I get the following error:

"No work items for archiving exist for your selection".

Is it the correct way to archive e-mails? Else, what is the exact procedure to be followed for the same.

Any help on the same would be highly appreciated.

Regards,

Saumya