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how to change task in workflow to general task

HI Guys,

The mail in workflow is not reaching the user. I checked on this site that the solution for this is to change the task to general task. I tried to change it to general taks by clicking on 'GOTO->Assign Agents for task' but i get the following message "Requested operation is not possible for the following node 00000004'. I tried to pick up the right node in troubleshoot way and tried almost every option but i don't know what needs to be done. My original problem is that mail is not reaching the user(here is user is myself). If there is another way to change the task to general task, please give me complete menu path.

Thanks

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5 Answers

  • Best Answer
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    Former Member
    Aug 31, 2009 at 05:44 AM

    Hi,

    Goto PFTC and Give your task number

    Goto Additionaldata->Agent assignment->Maintain

    Click on Attributes and check general task radio button.

    Now click on transfer.

    Thanks and Regards,

    Chandra

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    • Hi,

      Thanks for the reply. Going by your instructions when i try to click on Attributes, i get a message 'Please position the cursor correctly'. I don't know where to keep the cursor because the screen is all blank except tool bar.

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    Former Member
    Aug 31, 2009 at 06:26 AM

    Hi Aditya,

    Double click on the Step Type 'Mail' that u created.

    Goto the tab Mail - >Assign Recipient Type - Organisational Object

    next field choose-> Expression - &_WF_INITIATOR& (This is to be specified if the mail is to be sent to the Initiator itself )

    In the 'Control' tab the task gets automatically assigned.

    Agebt Assignment can be done for the Step Types 'User Decision' , Activity..

    Regards,

    Mdi.Deeba

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  • Aug 31, 2009 at 09:05 PM

    I don't understand the previous answers. I always defined a "general task" from the task detail screen, menu Additional data | Classification | Create, then check "general task" radiobutton.

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    Former Member
    Aug 31, 2009 at 05:46 AM

    Hi Aditya,

    When you create or assign Tasks using work flow you specify activity objects and all then on the next screen you see that on the menu there is icon which resembles human structure half body just as in passport size photograph.When you click that tab you will be able to assign users or change it.Hope it works for the issue.

    Have a best day ahead.

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    Former Member
    Aug 31, 2009 at 06:14 AM

    Hi Aditya,

    If you are the user of the workflow, then in the task in the agents tab, there are different option , use 'Workflow Initiator' , if you are the one who will be starting the workflow.Double Click on the task number, it will take you to the next screen, in that screen , in the menubar , ADDITIONAL DATA->AGENT ASSIGNMENT->MAINTAIN , on this screen Click on 'ATRIBUTES' tab , there you can make it as a general task.

    Hope it helps.

    Edited By Tejaswini Khante

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