Having issue in generating label in WWI

[Former Member]

Hi

I am getting this erorr when printing label

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Error on WWI server WWW_GLM_DEC_SERV: Results file not found

Message no. C$830

Diagnosis

The results file of the generation was not found on the WWI server WWW_GLM_DEC_SERV.

System response

Generation was not carried out.

Procedure

Advise your system administrator to check the WWI installation on the WWI server WWW_GLM_DEC_SERV.

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Now i have checked all the setting with our dev env where we can print label but i donot find any difference between the DEv and Q01 ( problem sever).

Appreciate any input on this issue

thanks

amit

[Former Member]

as mention by ravinder , issue resolved

[Former Member]

Hello,

RFC connections of your Q01 WWI servers were lost it seems. Restarting the server will solve the problem in most of the issues like this.

Regards

Srinivas

[Former Member]

Hi Andy,

please check the below solution and corresponding notes,

C$ 830 Error on WWI server &1: Results file not found

This error message may be caused by many different factors.

The most common cause is an error during the generation in

Microsoft Word, for example, during printing.

- Analyze the WWI logs in the Windows event display in the SAP

application log (transaction SLG1, object EHRE) during the

report body generation or in the flow trace during report

shipping.

- Check whether a process WinWord.Exe hangs on the WWI server.

Terminate this in the task manager on the WWI server. See Note

788573.

- Check the printer configuration on the WWI server. See Note

788573.

- Check the macro security in Microsoft Word as described in Note

27.07.2008 Page 3 of 5

Note 1058521 - Error messages that occur during report generation

549858.

Error messages that refer to "Word8_MacroStart" or

"Word8_AttachTemplate" indicate this problem.

- Check the Distributed Component Object Model (DCOM)

authorizations as described in Note 580607. The error

"CreateDispatch failed: Access denied" or "Error:

Word8_Initialize(): Exception from CreateDispatch: Access

denied" in the WWI log indicates this problem.

- Check the entries C$ 835 Error file in log in CG5Z and the .ERR

generation file on the WWI server for error messages.

- Refer to Note 744096 if you are printing or shipping inbound

documents.

- This error can also occur due to an incorrect report template.

Check for table nesting errors in the relevant report

templates, as described in Note 1145017.

- This error may be caused by a value that is too low for

WordTimeout. See Note 788573.

The system issues the following message in the WWI log:

"Error process winword.exe had to be kill! (Process XXX was

killed, timeout of XXX sec was reached!)"

Hope this will solve the issue.