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Sep 26, 2018 at 08:54 AM

ITSM- 'In Process' Status not Appearing

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Hi,

We are in process of configuring ITSM in our environment. We would like to see Status 'In Process' to appear at specific status but its appearing.

Ex. We need 'In Process' status to appear when status is 'In Process by L2'.

Pls find below configuration settings. Your help would be highly appreciated