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Former Member
Aug 27, 2009 at 06:49 PM

Error while retrieving & mapping user role?


Hi All,

When I click OrgChart icon in the home page,

I get "An unknown error has occurred while processing the orgchart." error.

I have found the following from CDS.log file.

INFO: CommandProcessor.getDataSet : select CDSItem from CDSStorage where (CDSUserID='XXXXX\johndoe') and (CDSContext='CDSUserSettingsContext') and (CDSKey='CDSUserSettingsKey')

8/27/2009 1:50 PM: INFO: CommandProcessor.getDataSet : select SAP_USER_ID,SAP_USER_ID,PERSON_NUMBER,ROLE,EMPLOYEE_NAME from ROLES where ((Upper(SAP_USER_ID) is null) or (Upper(SAP_USER_ID)=Upper('')))

8/27/2009 1:50 PM: ERROR: RoleMapping_Default : MapRoles : Error while retrieving & mapping user role. Message:Object reference not set to an instance of an object.

8/27/2009 1:50 PM: ERROR: ApplicationConfiguration : getOrgChart : orgchart: does not exist.

8/27/2009 1:50 PM: WARNING: OrgChartAppProcessor : setupOrgchartApp : Orgchart () defined cannot be found in app resources.

How to resolve this error?


Thruna Shanmuga