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Sep 25, 2018 at 01:43 PM

CTI integration with C4C

838 Views Last edit Dec 26, 2018 at 04:29 PM 2 rev

Hi,

I try to understand the integration by CTI adapter with C4C, and i have few question:

1) How to connect the cti adapter with telephony client ?

2) When i got the inbound call, the script create parameterized URL (HTTP call to localhost) how to pass this URL to CTI adapter or maybe it should be done in configuration c4c ?

3) When i got the inbound call, should i pass the value (phone number etc. ) directly to CTI Adapter ?