CTI integration with C4C

[Jakub]

Hi,

I try to understand the integration by CTI adapter with C4C, and i have few question:

1) How to connect the cti adapter with telephony client ?

2) When i got the inbound call, the script create parameterized URL (HTTP call to localhost) how to pass this URL to CTI adapter or maybe it should be done in configuration c4c ?

3) When i got the inbound call, should i pass the value (phone number etc. ) directly to CTI Adapter ?

[former_member422907 · Accepted solution]

Hi,

1. Inbound call with http request, outboud with implementation of dialOUT method

2.You should call https request: http://localhost:36729/?CID=BCM1234&&ANI=XXXXX&DNIS=YYYYY

Where xxxx is dailing from numbure, YYYY is dial to number

3.see point 2

br,

Zoran