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SAP Business One远程支持平台正式发布

Dear partners,

I would like to announce that we have released a new product called "the remote support platform for SAP Business One". It has been designed to enable a volume support of our SAP Business One customers.

You can find more information and download links in this in this [blog |remote support platform for SAP Business One]and on this [landing page|http://service.sap.com/smb/sbo/rsp].

I would like to invite you to share your feedback with us in this forum thread. Any new feature requests and comments are highly appreciated.

Regards

Jan Ruzarovsky

SAP Business One Solution Management

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  • Posted on Aug 27, 2009 at 07:39 AM

    这个远程支持平台工具旨在SAP Business One系统管理员的助手,减轻系统管理员的工作,连接客户和SAP Support的沟通平台,提高SAP Support对客户支持和管理员自我解决问题的效率,主要包括

    -主动地监测系统情况,定期向系统管理员发送系统状态报告

    -主动检查数据库,是否存在一些已知的数据损坏问题,并在提供修复向导。

    -远程支持和SAP支持流程结合,SAP Support可以发布一些SQL等远程分析客户数据,提高沟通效率

    -内置一些重要检查升级任务:IVI, IVC等

    。。。。。。

    作为一个独立工具,可以在2005 A/B, 2005 A SP01, 2007 A/B版本安装使用,

    更多信息查看此[blog|https://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/15435] [original link is broken];

    安装下载:[RSP主页|http://service.sap.com/smb/sbo/rsp]

    另外,我也曾是这个工具的开发团队一员,负责构架和核心模块,欢迎大家使用和提供反馈。谢谢。

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