Using C4C Activities for Employee Support

[Andrew86]

I am looking as to how we can use Activities (Appointments, Tasks, Phone Calls,Activities Lists) in C4S as part Employee Support. However when i have been looking to present the "Employee" Field, Support and Service Org Unit (team) they are not available. Likewise when i have attempting to add them as Involved parties via the Business Configuration Activities task, these options are not available.

Can we used Activities in Employee Support? Am i missing something?

[AnkushPashine]

Hello Andrew,

Please ensure, the Activity Management is scope in your system.

=>Once it is scope, you should be able to work on Fine-Tune with name 'Activities' and maintain various Involved Parties for different type

of activites ( e.g. phone call / task / appointment etc..)

=>Also , there will exist 'Activities' facet within Ticket (if not visible check via adaptation/personaization) and here you can create new activites such as Task , Phone Calls.

Hope this help !

Best Regards,

Ankush Pashine.

[Andrew86]

Thank you for coming back to me.

So Activites was already active. When i go into "Involved Parties for Tasks" I have the following Party Roles active.

No Employee; No Reported by;

I do see the Activities tab on ticket. Yet when you come to add in a Task, again there are No "Employee" fields available and likewise no options on Service and Support Team

[AnkushPashine]

Hi Andrew,

I would suggest to wait for other experts to answer OR report incident to SAP - 1) If Party Role are available in fine-tune

name "Party Role Definition" , but is missing under 'Maintain Involved Parties for Task' and

2)If you can not see Activities facet within Ticket, even after checking via Adaptation of Ticket screen .

Best Regards,

Ankush.