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Former Member
Aug 26, 2009 at 10:30 AM

Crystal Reports Activex Printing Problem



We are using Crystal Report 2008 in Windows Server 2008 Enterprise with service pack 1 (64 bit). We are using web form (C#) for launching the reports. Reports are launching fine. We are using Activex printing for printing the reports, in our c# code CrViewer.PrintMode = CrystalDecisions.Web.PrintMode.ActiveX; is used for enabling the activex printing.

When the print icon is clicked from the crystal report viewer, the printer dialog box appears and we are able to select the printer also. But after clicking on the print button we got a small window stating u201CRetrieving Page 1u201D then immediately we got another dialog box stating u201CAn error occurred on the server. Printing will be stopped. Would you like to view the error information?u201D If we click on u201CYesu201D then it is showing some temp folder location. If we click on No button u201Cunable to start the print job.u201D Message is shown in the dialog box.

We also tried to print the same report in normal mode (without activex printing mode) it is working fine. First the report is exported to pdf and using acrobat reader report got printed.

The same report is exporting also.

The above problem applies to all the crystal reports deployed in that environment.

Can you please help me to resolve this issue?