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Aug 26, 2009 at 10:22 AM

Workitem not reaching the Agent inbox .

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Hi All,

The workitem is not coming to the agent inbox. This is happenning for one specific user and he is the only approver in this level. I can see the agent in the agent pop-up (his name) of the workitem and the workitem is in waiting status in log.

The agent is detemined through position, as the agent is coming correctly in the agent pop-up of WF log this assignment of position is fine(as per my understanding). I have checked for that step in the workflow and binding also. It is fine. Late i checked by sending a mail from SBWP to the user and he is getting the email.

I tried comparing the users who is getting the workitem and the only difference i can find is that the role is missing for this user in SU01d. If the role is missing will the workitem wont be received in the inbox?.

Kindly guide.

Thansk & Regards,

Neslin.

Edited by: neslin on Aug 26, 2009 4:05 PM