Worker session error in session initialization (SAM_QUEUE NOT SET )

[Former Member]

Hello,

We are in CRM7.0 web ui.

When we try to create service ticket and clicking partners link , we are getting exception.

"Worker session error in session initialization (SAM_QUEUE NOT SET )"

Can anyone tell how to set queue value for SAM_SESS_QUEUE in SICF?

Regards,

Indhra

[Former Member]

Please check the "User Type" in SU01D. It should be Dialog.

[former_member1055365]

hi Indhra,

did you check, whether the services are active:

/Nsicf

/default_host/sap/bc/bsp/sap/

sam_sess_queue and sam_notifying

and the polling profile is defined with polling frequence:

/Nspro

->Interaction Center WebClient

->Basic Functions

->Define Context Area Profile

there "Define Polling Profile"

best wishes,

Hakan

[Former Member]

Thanks Hakan for the tip, but when i've checked there was a Polling Profile created as "DEFAULT_IC"

What should i do now? Shold i create a Z polling profile?

I've assigned CONTEXTPROFILE to my business role but regarding your post, what i nedd is the polling profile wich is not present into the BR configuration.

TIA

Federico

[Former Member]

Hi Federico,

               Were you able to resolve this issue? As we are also getting the message Worker Session error in Session Initialization(SAM_QUEUE NOT SET)

Thanks

Ankit

[Former Member]

Our issue was that the user type was Service User in SU01, when we changed to Dialog user, it worked fine.

[Former Member]

Hi,

Is anyone aware of a solution the the issue above?

Thanks,

Jonathan

[KaushalShah]

Looking for solution to the same issue.

[Former Member]

I'm facing the same error. Does anyone know the correct answer?

Regards

Federico Morrone